If you change your mind just contact us.
Interactions are placed in a fixed location with 10 pixels between the edge of the window and the edge of the interaction.
The basis of the love ratio. Use this to judge the heartbeat of your customer base and identify your biggest fans.
Create a survey to ask your customers specific questions. Do they like the brand new update? Are there new features they're dreaming to see?
Get your message in front of customers with a one-time note dialog. Notes can be used to promote new features, link to other sections of your app, launch surveys, and more.
Trial for your app has expired.
To reactivate please email sales@apptentive.com or call (774) APP-TENT.
Your internal billing contact is billing contact
If you have other apps, you can switch to those below:
We're happy you love Apptentive, and we want to continute to help you put your customers first. If your trial expires before you have selected a plan, you will be placed in the Free plan with restrictions on Team Members and Interactions.
As the owner of the Apptentive Account, selecting a plan and entering billing information is up to you. If you want a hand with setting up the account, feel free to contact us.
To regain access contact the account creator, . They can either upgrade the plan, or remove other Team members.
This account is limited to Team Members, and you were above the team member limit.
Questions? Email support@apptentive.com
If you have other apps, you can switch to those here:
You're off to a great start building relationships with customers, but your trial expires on Get in touch with at your company to continue using the product.
If the trial expires without converting to a paid plan then you will lose access to Apptentive.
Want to have a say in the future of Apptentive? Join our user study today!
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You're off to a great start building relationships with customers, but your trial expires on
If the trial expires without converting to a paid plan then you will lose access to Apptentive.
You're off to a great start building relationships with customers, but you are only a few days away from the end of the trial. Get in contact with at your company to complete the billing information.
If the trial expires without a selected plan, you will be placed in a Support Plan with restrictions on Interactions, Team Members, and Monthly Active Users.
Your plan level has been changed to the free Support Plan. On the support plan, you will not be able to add any more team members, or send out more than 1,000 interactions per month.
To upgrade your account get incontact with at your company to complete the billing information.
If you have other apps, you can switch to those here:
Your plan level has been changed to the free Support Plan. which is limited to 2 team members and 1,000 interactions per month. You can choose to stay at Support, or upgrade to a paid plan with more features and higher limits.
As the owner of the Apptentive Account, selecting a plan and entering billing information is up to you. If you want a hand with setting up the account, feel free to contact us.
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Group members can be added individually from their conversations. Add group members and send a group message to inform them about changes, offers or fixes they may be interested in.
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The Rating Dialog is set to launch in harmony with the Love Dialog.
Set Events to define where you want the Rating Dialog to display.
Add more Events to your integration to better target the customers you want to display a dialog to. The best scenario for displaying a Rating Dialog is different for every app. Testing different Events will help you optimize your results.
A breakdown of your customers' path to rating your app can be found on the dashboard.
The Rating Dialog is a powerful method to solicit feedback from your customers, but we strongly recommend creating a "Feedback" or "Contact Us" button inside your app in order to allow customers to easily give you feedback at any time. For more information, please see our documentation.
Reference developer documentation for deep link guidelines.
The survey's targeting options will be disregarded when used in this interaction.
If the linked survey has NPS question type then the Note will only display on devices with SDK version 3.2 and above.
No qualified surveys available. To link a Survey to a Note, two conditions need to be met:
Name | Updated | (Where) Events | Actions | Status | Delete |
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Active Paused |
Set Events to define where you want the note to display.
Reports will display soon after the Note has been viewed.
Higher Views than Actions may be caused by a customer closing the app, switching to a different app, or not having taken an action yet.
Delete |
Reports will display soon after the Survey has been responded to.
To launch this survey, select it from within another interaction.
Set Events to define where you want the survey to display.
Name | Updated | (Where) Events | Responses | Response Rate | Status | Archive | Delete |
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Name | Updated | (Where) Events | Responses | Response Rate | Status | Unarchive | Delete |
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Set Events to define where you want the Love Dialog to display.
Add more Events to your integration to better target the customers you want to display a prompt to. The best scenario for displaying a Love Dialog is different for every app. Testing different Events will help you optimize your results.
A breakdown of your customers' path to rating your app can be found on the dashboard.
The Love Dialog is a powerful method to solicit feedback from your customers, but we strongly recommend creating a "Feedback" or "Contact Us" button inside your app in order to allow customers to easily give you feedback at any time. For more information, please see our documentation.
Send daily digests of unread messages to your customers who supplied email addresses.
Add Message Center directly to your app (recommended)
During the implementation of the Apptentive SDK, set a piece of UI (such as a "Send Feedback" button) to open Message Center.
See docs for implementation details.
Access Message Center through another interaction
For example:
- Team Apptentive
Don't panic! All your customer interactions in your apps are still functioning normally. Our surveys, dialogs and analytics are built to work properly even when they can't connect to our servers. We'll work to quickly fix this issue and get you up and running ASAP. Thanks for your patience and please follow our Twitter Ops account.
- Team Apptentive